Refund and Returns Policy

Refund, Return, and Quality Guarantee Policy

Due to the unique and often perishable nature of the items we sell—including plants, fresh flowers, food items, and custom gift baskets—our policies differ from standard retail returns.

1. General Policy and Discretionary Guarantee

We take great pride in the quality and freshness of our products. If you believe your order arrived damaged, incorrect, or did not meet our high standards, you must notify us within 48 hours of delivery.

  • Final Discretion: All requests for refunds, replacements, or credit are reviewed on a case-by-case basis and remain strictly up to the discretion of The Magnolia House management. We reserve the right to offer a full refund, partial refund, store credit, or replacement item, based on our assessment of the situation and supporting evidence.
  • Time Limit: Requests received after the 48-hour window has elapsed will not be considered.

2. Non-Returnable and Final Sale Items

To maintain freshness and quality standards, the following items are considered Final Sale and cannot be returned:

  • Perishable Items: Flowers, fresh food items, baked goods, and live plants.
  • Custom/Personalized Items: Gift baskets customized with specific non-standard products.
  • Gift Cards or Vouchers.

3. Grounds for Review (48-Hour Window)

We will review your claim if your item falls into one of these categories and you contact us within 48 hours of receipt:

  • Significant Damage: The item (plant, basket, or food) arrived substantially damaged due to transit.
  • Quality Defect: A product is clearly expired, spoiled, or visibly substandard upon arrival.
  • Incorrect Order: You received an item different from what was ordered (e.g., wrong size plant, wrong bouquet style).

We are unable to process claims for issues related to improper handling, neglect (for plants/flowers), or buyer’s remorse after the item has been accepted.

4. How to Initiate a Review

If your order meets the criteria above, please follow these steps immediately:

  1. Contact Us: Email us at magnoliahousetylertown@outlook.com or call (601) 996-1339 within 48 hours of delivery.
  2. Provide Evidence: You must include your order number and clear photographic evidence showing the damage or quality issue. For plants and flowers, photos should clearly show the item and its packaging.
  3. Review: Our team will review your photos and details on a case-by-case basis and will contact you within [2-3 business days] with our resolution, which may include a refund, store credit, or replacement.

Note: Due to the nature of our products, we typically do not require the physical return of damaged perishable items.